I had read reviews about the crabby owner. While I think I saw him I didn't talk to him. The 3 employees I did talk to were smart and helpful. The owners daughter looked at pics on the phone of where I was planting and walked around the store pointing out hardy perennials that were good for the space. She was knowledgable and the prices are awesome. Go there the place is huge and if you like a good deal like I do it's worth the trip. Ample parking and lots of carts.