Called Kevin today and got the most honest and sincere answer I've heard from a repairman all day. Our freezer and ice maker have been acting strange for a while now. Frost has developed all over and the ice maker stopped making ice. Here's a direct quote from Kevin: "I'm gonna save you about $60 on a service call, and I'm probably going to lose the job, but it's a pretty simple fix..." Kevin went on to explain EXACTLY what I needed to do to fix my freezer. I not only appreciate him saving me and my family money on the service call, but he sounded genuinely happy to help me. I couldn't recommend Kevin any higher for any service or repair needs.