I called Kyle on Saturday at 11am, my tenants called me that the AC was not working I did call him and he was able the come the same day between 1pm-2pm. I was surprised that he responded to fast and was able to come and fix it the same day. I was lucky since it seems like he mostly works in the West Valley and my house was in Glendale.The cost of service and the parts were a little higher than I expected but I am not sure because it was repaired so fast.