This may be a hand car wash, but the damage they do to your clear coat with scuff s, and scratches will make you wish you went through an automated wash.
I have a black vehicle and I had them hand wash it . Well when done I had more scratches in my clear coat then I did before they washed it.
The issue here is they have very unskilled workers who speak little to no english that care more about getting on to the next vehicle, then properly taking care or yours.
The last time I ever went I watched the guy drag the vacuum hose across the rear quarter of my vehicle putting multiple scratches in the the clear coat.
When I pointed this out they just look at me and smiled because they did not understand a word I said.
I had to have the car buffed out at a body shop to correct their screw up.
Bottom line they SUCK, DO NOT TAKE YOUR CAR THERE.