This is quite possibly one of the worst places to stay on the strip. Why? Because the service is terrible and the hotel has just horrible policies and whatever their management is does not know how to run a hotel.
My previous company contracted this place for a few years in a row to do their sales convention, so you would think they have spent enough money to keep MGM happy, but for some reason that's just not enough to get their people to break out a smile.
Their systems were down once, and hundreds, and hundreds of people going to the conference tried to check in, and the check in took 10 hours. Let me tell you how agonizing it is to wait for 10 hours in line because you want to gnaw your eyes out from having to wake up early to catch the flight to begin with.
So you would think, with this epic mess up, that they would comp. They turned people away, people who had reservations were turned away because they couldn't find any paper trails. What?? Are you kidding me?
I think a few people got a $25 restaurant credit. For waiting in line for 8 hours? I think I can pay for that $25 myself.
They had horrible management of the whole event and really screwed things up despite how much I'm sure they were being paid for the whole ordeal. I don't even care much if their rooms are comfortable or not. Don't bother with this place.