I love how they brew everything from scratch..you see them grinding the coffee, steeping the tea, etc when concocting your drink. Of the drinks I've tried, their prices, portions and level of "how much can you keep me awake" don't measure up to me. Their breakfast toasts are really good though. I do have a stamp card for a free tea/toast and am a couple away from attaining the prize... so it's not like all of my qualms have kept me away =]