Amazing management staff! We went in on a Friday night and it was busy, so we took a high-top in the bar. We were greeted right away, but with the number of customers they had, it took awhile for our food to come out. The manager came over and asked us if we would like an appetizer or salads on the house and we declined (it didn't even feel like we'd be waiting a long time). The food came out about 5 minutes after the manager left and they brought us a free pizzookie at the end of our meal.
Can't ask for better service! I love their deep dish pizza as well- dead on to Chicago-based places like Giordannos or Lou Malnottis :)