My first order took 2 months to get, although frustrating, what irritated me was that no one follows up. I placed another larger order shortly after that and the tub I order was dented in five or so places. I called, and called again and finally became angry because they never seem to be concerned with what their customers are experiencing...it took 7 days to get a refund, not because they were denying the dented product, but because I wasn't a priority. I will not return here or their 16th st location.