In ordering from Dryer's as an Arizona resident, I hoped to be able to retrieve my items on the same day as the online purchase. Because the items are shipped from an out-of-state warehouse I was not. However, I charged a state tax for the purchased item. This is to say I had the misfortune of paying tax on an online purchase (exceptional) along with the inconvenience of having to wait days for the item to arrive. Doesn't make sense to use your online store to purchase parts. As a customer, I either expect to wait a few days for delivery with an online purchase but get the benefit of not paying tax on an item... or I pay the tax on an item as a state resident and get the item on the same day.
In addition, once you add the tax and shipping to an order, the online price for an item is pretty much the same as you would find in most of the local RV parts retailers... little to no savings at all.
Great customer service though... Rachel and Bonita are wonderful CSRs. (sincerely)