"Lemonade lemonade, just like grandma made!!"
We are pretty spoiled here. I have been to many an MLB park including the ones people get nostalgic about like Fenway and the old Yankee stadium and I don't see how you can hate on Chase Field at all. Chase Field's lack of "charm", and lack of urine smell just don't bother me.
Prices are good for a ballpark. They have the value menu with cheap beer, pretzels, dogs, etc. There are some unique food options like Macayo's kitchen. There are also the all you can eat seats option with unlimited hot dogs, pretzels, popcorn and soda, if you're into gorging.
Seats are comfortable and I prefer sitting behind home where the seats are not angled. I really recommend sitting behind home during day games when the roof is open because you will totally avoid the direct sunlight and inevitable sunburn.
They call themselves the most "family-friendly" stadium in baseball and it shows. Tons of activities for kids including the "Sandlot" play area. A day at the ballpark is always a fun outing for out of town guests, even when the DBacks are not at the top of their game.