On my first visit to this store, I had a bad experience because of an employee who was rude to me. They have an arcane policy that if you happen to have a water bottle with you, you are not allowed to have it in the store at all. Instead of showing any appreciation for my patronage, she scolded me in front of three other front counter employees and several customers, at full volume, and I will remember how that made me feel.
I called the 800 number for corporate and they understood the concern, will review the complaint according to company policy, and assured me that they appreciate their customers. They did everything they could to make the situation better. Even though I pass this McDonald's often, I am unsure if I will return to this particular store ever again. There is a Subway half a block away and I think they will get most of my fast food business from now on.