Freaking ridiculous.
I can't remember my username/password. So, I email their Internet "help", which was no help at all. I was given a number to call, to reset my username/PIN.
Here's the thing. There's no waiting on hold when you call this number. If all representatives are busy, the recording lets you know, tells you to call back at another time, and hangs up on you!.
After weeks, YES, WEEKS. Of trying to get a hold of them, I get through. I am told (by an automated system) that the wait time is 20-49 minutes. They offered the "call back" option, where I enter my phone number, and get called back when someone is available. Awesome!
About an hour and fifteen minutes later, my phone rings. The automated system lets me know that I am next.
For fifteen minutes, I sat on hold, listening (in English AND Spanish) how fraudulent unemployment collections are now a felony. OMG, I just want to reset my password!!!
Finally, a woman answers, and the connection is BAD. It sounds like she's on a cell phone, walking around.
I was able to reset my password successfully though.