I am a diamond owner, booked a girls weekend way in advance. My reservation was for 5 guests in a two bedroom suite. I requested 3 beds, when I got here 6 months later I was given 2 beds.. after complaining to the manager about my situation she told me that I "have" to share beds as this suite accommodates 6 people... who does that!!! After talking over with my guests we agreed to settle and use the sofa bed in the living room, well that bed is broken... the manager refuses to accommodate me elsewhere. .. her customer service is horrible. .. she sure didn't get the memo from owner about the power of yes... I will never recommended Diamond to any of my friends. .. and I'm sure my guests will not either...