I love Cold Stone in general, but this location is not too great. Their specialty sundaes always come out sloppy here, and the ice cream is never cold enough, so it's always melty and runny. The Macedonia/Northfield location was night-and-day better, but unfortunately it closed recently, and the Independence location closed years ago, so this is really the only Cold Stone that's not a super long drive out of the way for people in the Cleveland area. They need to work a little harder at living up to the high standards of the Cold Stone chain. Overall, if I'm craving Cold Stone, I'll still go here, but the other locations were way better, and hopefully this one will improve significantly.