They have a very nice location. Well placed. When you walk in you have 4 people standing around the person taking your name. None of them smile. None of them seem happy to see you at all. They just work there and that's it. Miserable bunch of people. Lots of people standing around doing nothing while everyone is waiting on something.
We were given the table by the bar. This was a mistake. It's loud and the server seems to forget you are there. The server seemed annoyed that I didn't know the menu front and back and had questions about some of the odd names. I speak some Italian and even the new names for pasta were not familiar to me at all. She seemed like everyone should know what "CAVATAPPI AMATRICIANA" is. Well we don't. When I asked what kind of pasta came with the Spaghetti and Meatballs she seems annoyed again. It was not clear on the menu so I wanted to make sure. The idea of having "CAVATAPPI AMATRICIANA" which is fancy for Macaroni and having to pay extra seems pointless.
There were multiple times I was asked if I needed anything and then it never showed up. That's always nice. You come to the table ask me if I need anything and then never bring it back. Then why ask?
We ran out of drinks a few times and between the meal showing up and getting her to come by with the check was a very very long time.
The owner walked by the table and made a point to talk to the table next to us, brag about his status, then speak with that table and left. There is a clear problem and it seems to be him and it goes down. The unhappy wait staff. No one smiling and general problems need to be sorted out. Won't be going back again. First time and last time.
As far as I am concerned it's a tourist trap. Not a place for locals at all as they treat everyone like they are idiots and they don't need your business. The pizza oven is still broken. I see a few people who posted this and it's going on a while now. This place should be shut down until they get it running right.
Even sadder is the bad reviews on here got back YEARS all with the same complaints and seems nothing is done about it.