The bus picked me up and arrived on time to Chicago. Still, it was 4 hours in a car, 1 hour of which we were circling campus picking up students. I was hesitant to embark on my journey back.
I bought my ticket the day of my return bus, and it stated the bus would arrive at 6:00 and drop us off at 8:45. The perfect time! It actually arrived at 6:10 due to bad weather (not a big deal), but then we started down I55 (not the way to campus). at 8:45 and nowhere near home, I asked the driver what was happening. He told me he isn't due in Champaign until 10pm. I told him he must be mistaken because my ticket said 8:45. He insisted he stopped at ISU first, then would proceed to Champaign. I was furious. I called customer service but they too told me that it was scheduled to come in at 10. It was as if no one was hearing me. I understood now that I would arrive at 10pm, but why did my ticket say I would arrive at 8:45? I would have never bought it otherwise.
The girl on the phone, a minimum-wage worker, couldn't have cared less either. She said it was a new route, and told me to complain online to the owner, which I did in the morning (we got in at 10:30, 4.5 hours of driving on a bus, and I had such a migraine and had to go to work in the morning). I then get an automated response from Mr. Lex about buses being late. My bus wasn't just late, it was re-reouted at the confusion of its own passengers (I was not the only one confused about this timing, as others asked as well why were weren't home yet).
I have traveled the world and even in developing countries the service is better, the rides are honest, and people seem to care. Not Lex. I will take Suburban express from now on, or, as I have been thinking about it for a while, buy a car.
If Lex cared at all, if the University of Illinois cared at all, it would shut down companies like LEX and CPM, THAT is what the Wall Street protesters are all about.