When you first arrive don't be fooled or scared. It's not your normal walk in the front door type of business. Michael conducts his business from his home. But it's not shady at all once you walk i not his office. There were so many tools that he used for my ring and explained everything he was doing. The price for the appraisal was very responsible after seeing how much work goes into it. You only pay when you pick up the appraisal. I will definitely be going back if I need another jewelry appraised.