Monroeville Dodge made dangerous and careless mistakes when repairing my vehicle.
I brought my vehicle to Monroeville Dodge's service center after an accident in August 2014. They should have known that my car was totaled but they repaired it anyway. This was just the first mistake they made. The repairs were finished two weeks after the "guaranteed date," but I didn't receive an apology or compensation. Before I signed off on the repairs, I noticed the repair cost of 16K was pretty similar to the value of my car. When I asked the manager why the car wasn't totaled in the first place, he responded that it just happens sometimes and there was nothing he could do. Over the next eight months I noticed my car felt very different, which I expected after such significant repairs.
Then my car broke down in April 2015, so I brought it to a different dealership for diagnostics. Here are some of the dangerous mistakes Monroeville Dodge made when repairing my car: 1) coolant pipes were not properly installed or sealed, 2) fans were zip-tied underneath my car because the mechanics didn't know where to install them, and 3) my front seat-belts were installed backwards. Dodge's repairs were so severely flawed that my car needed an additional 7K of repairs eight months after initial repairs. My insurance company decided to total the car after adjusters confirmed all of the issues were directly related to Dodge's negligent repairs.
I am thoroughly disturbed that Monroeville Dodge let me drive away with a vehicle that was repaired so poorly. Thankfully this ten-month ordeal is finally over.