So here we are more than a month later and not so much as an apology or a refund for the wrong pies and the spilled soup. I filled out the on line form.
I even went back 3 days later for breakfast in the restaurant with 2 friends and breakfast was completely inedible. The manager took the check AFTER belittling us and being snide and rude when I told her that I had missed her call because it was conveniently during work hours. She told me the complaint was invalid and not believable and they had it taped....please review the tape.....soup spilled...person at the window was clueless and wrong pies ....all which was paid for. I gave you way too many chances. Your food when cooked right is mediocre ...your staff is horribly trained. Your managers are unhelpful and you wasted money re- doing the banks vile eat and park...money would have been better used to teach your cooks how to make real eggs..not the freeze dried carton eggs that you use on the Buffet.
IF....BIG IF we ever go to Eat n Park again it will be the Dormont one..the food is still not great but the servers there are friendly. HUGE Difference. Please train the staff at the Banksville E&p..they need it Badly.