They get two stars because my furniture was nice . however I would not recommend this place to anyone that wants good customer service at all. First off before I went in and paid cash for my furniture i specified if it came with the ottoman pictured and was advised yes. My furniture arrived and once put together (which is another story in itself) there was no ottoman. I called to clarify the info & the lady hung up on me. Sadly I left work and drove there since she decided not to answer after hanging up. Long story short I paid nearly 800 for a 2 piece couch, NO SET UP INCLUDED AND NEITHER WAS MY OTTOMAN that was pictured & said to be INCLUDED.