I bought an engagement ring here. Duane McConeghy provided a level of customer service that took all of the anxiety out of making this very significant purchase. His professionalism and expertise was obvious from the get-go -- I was clueless when it came to diamonds and he was very patient in showing me the various shapes and grading system. Orr's is a first-class establishment with seasoned pro's there to help...it's not inexpensive; this is a top-tier jeweler. We will be back.