I live in the US and I ordered pictures of my son through Kodak Gallery Canada. The way it works, you order them and they get sent to a local Best Buy Canada. My parents tried to pick up the pics on three occasions and each time they were told the pics weren't there. The final time, they were told that the pictures had arrived but they could no longer find them. i.e. they had gone missing.
There is little else to say here.