They called me back in November of 2016 asking if I would give them a try. The price they quoted me was good for the ink cartridges I required. I advised the rep that I had just purchased new cartridges. So, if they sent me replacements, it might be awhile before I tried them. And, I would not pay for them until I tried them. She said okay. She would ship them and call me within 30 days to see if I had an opportunity to use them. They called me towards the end of December and I told them I was still using the ones I had purchased the previous month. I offered to send the back, but she said no, keep them another month. Then, I received a call at the end of January and I advised her I was nearing the end of the black cartridge. I asked her if she wanted me to return them because I understood it had been a couple of months, but I was always upfront with her about my usage and when I would anticipate using their cartridge(s). So, I asked her to send me an invoice and, after I tried the black cartridge, I would remit payment on good faith for the others. I installed it on 02/10/2017(I always write the date on the box in order to see how long I get out of the cartridges).
Today, I received a collections letter for the outstanding balance. I immediately called them and asked for a return address for the unused cartridges. Now, all of a sudden, no one is available to talk to me. I was advised by the operator someone would call me back. I will pay for the black cartridge and else. I will never use them again, nor will I refer anyone to them.
F.Y.I.
Immediately after posting this review, I received a call from Ken to discuss the account. I explained to him what had happened. He gave me their side and I paid him for the ink cartridges. I had given them 1 star, but upgraded them to 2 stars.