I was in need of a dermatologist for my daughter. I called Cigna to for several recommendations. Dr English's office was one of them. I called the office and was immediately put on hold. The young lady answered the phone by stating please hold. Four full minutes later, the young lady came back on the phone. I said I was looking for a dermatologist for my daughter but first impressions matter. If I am looking for a new Dr. I will not select one that places me on hold immediately. Next!