I had a 12 o'clock appointment to have my hair curled for my birthday. When I got there, the girl at the desk (not very friendly and didn't look like she wanted to be there) said the stylist would be right with me. There were several customers getting their hair done. About 10 minutes passed and the girl called me back to the desk and mumbled that the stylist was really behind and wouldn't be able to do my hair. She mumbled that they might be able to do it later or tomorrow... Uhh no, I have an event at 4pm! She just kept looking down at the schedule and said sorry. I had a moment of panic, but left and called another salon that was able to style my hair within the hour. I really didn't appreciate the bored attitude of this person or the fact that no one bothered to call me in advance to let me know they were behind. Totally unprofessional.