This past Sat night we had a reservation at Shoom Shoom for 7:30 and unfortunately the table was still occupied when we got there. We had to wait until 8 to get in but instead of leaving us with a bad impression the hostess went out of her way to apologize and make up for the unfortunate situation. As soon as we sat down they brought us appetizers knowing we would be hungry. The waitress came around quickly and took our orders. A few of us wanted to try the shawarmas however they ran out. Again they went out of their way to make up for it by giving us the remaining chicken shawarma so we could at least try it. The food was very good with generous portions , so much so that we all basically took our meals home as we were full from the appetizers.
This was a classic example of a staff recognizing the importance of customer service something that seems to be lacking nowadays. Kudos to the hostess / waitress and the rest of the staff in making our experience a positive one. Definitely would go back there again