Our event ( our WEDDING) was mishandled entirely. When the bride is in tears with one of the waiting staff after the ceremony you know there was a miss. I wish I got the waitresses name because she made me feel better that we would be taken care of and our guests. You could tell they were really trying hard to fix everything on their end to leave the night on a good note . The bartender gave us a good experience as well. In fact, he is the one that ran down the stairs to see why the ceremony wasn't beginning.( Door was locked. Edward called and reminded them about bride using this entrance two days prior and we talked to the spa manager face to face and she was more than happy to help us. I believe this was the breaking point for myself ) The lack of preparation, customer service,support and overall experience falls on the lack of leadership that was displayed with management staff and hotel staff. Let me begin by saying we chose this as our wedding site because of the food, balcony that really served as a real intimate location and we overall loved this restaurant. We also liked the idea our guests could go to the club or gamble afterwards. Seemed perfect. In fact Edward and I thought this would be so much easier and less stressful to have at this location.We were wrong . They blamed management changes . If professionalism was displayed this would not of been an issue for clients paying thousands of dollars to use your restaurant . First we had Felicia. Who was amazing promised us a lot made it seem like we picked the right place to spend our money. We talked about photography ( she said no problem to use grounds and restaurant we just need security clearance. Wrong . Fast forward to two years later a week before the wedding. Kandiss tells us no and huge miscommunication. I expressed that I would of not spent 5000 on a private Photographer and would of gone another route if you guys gave us different information. ) We also discussed about personalizing the menus to make it more personal and between all three Felicia Christina and Candiss they seemed on board. Didn't happen in fact they had the wrong soup on the menu and I quote from a waiter, " I do apologize but we ran out of time". They ran out of time? We have been planning this for a very long time ! Let me remind everyone thousands of dollars and this is our wedding. Our communication was ignored and the day of our event was ridiculous and stressful . Even my photographer, who does a lot of high end weddings and photo shoots was in disbelief with the lack of professionalism with hotel staff and Orange Sky management with our event. ( I could go on and on about the lack of communication prior and day of . Let's just say the happiest day of our lives was overshadowed by a lot of UNNEEDED stress. Our guests even took notice. We could share so much more that happened but I think if your reading this review you understand how our event turned out . Little things matter when you plan an event and we had our fill of apologies last Saturday.