I think this place has gotten a bad rap in the past which originally kept me from dining here. However, after finally giving in it's been one of my go to restaurants. I am a basic person so I always go for the boneless sweet & spicy chicken and mozzarella sticks. As a full meal I usually get this for around $11 (w/extra cheese sticks) and always leave more than full! The chicken is always quality (crisp on the outside, tender on the inside) and sauce is perfect addition. As for the service I think people expect food service workers to always be fake smiling in your face and they don't do that here and that's oki with me. The food does all the hard work so as long as I'm being taken care of, forced smiles and banter are unnecessary. I would like to explore more of their menu in the future!!