If I could give them negative stars I certainly would! I was so excited to sign up for a healthy- food delivery service for my family's busy weekdays but I haven't even received my first delivery yet and I'm already disappointed!
After seeing their ad on Facebook, I went to their website and everything looked amazing so I proceeded to sign up. The default delivery date showed this Friday and I discovered I was unable to change the delivery date to next week (as I know I will be out of town this weekend for Easter). On this same screen it states, "You can change the day later," so I went on through the purchasing process. I selected the $129 plan for 12 meals a week which I felt was worth it considering the time I would save during the week. After completing my order I could not find anywhere that would let me change the date. I searched all over the site and the Help section with no luck so I emailed customer service with my concerns immediately after placing the order.
Their reply was absolutely shocking. Shocking because it's 2016 and Customer Service is key to the success of any business and Freshly could care less if they address my issue. They basically told me that the order was already processed and suggested that I donate the food or give it to a friend if I don't want it. I never said I did not want the delivery, it just needs to come next week because I will be out of town Fri-Sun so no one would be there to receive the order.
I cannot wrap my mind around how they believe this is an acceptable reply to my email. I'm a brand new customer that expressed my concerns about the delivery date 4 days prior to delivery and literally as soon as I placed the order.