Today I received two Nest Thermostats in the mail. I am not too knowledgeable when it comes to installing thermostats, but these seemed to be easy enough. I hooked everything up to what seemed was the correct connections. Upon turning my units on the thermostat said it was cooling, but my vents were putting out hot air. I called Nest to diagnose the problem, and long story short after an hour of attempting different methods was told that the thermostats were not compatible with my AC units.
I was about to pack them back up, and send them back but decided since Kevin is so knowledgeable, and trustworthy I would call him to get some advice. He had the issue fixed over the phone in under five minutes. He was more than happy to help, and didn't rush me off the phone. Turns out the wires weren't color coded correctly. One of the wires which was white, I connected to the "W" input as the instructions had stated. In reality, it should be an orange wire, and should be connected to the "O" input.
I don't blame the Nest customer service woman. She was genuinely trying to help. I do think that Nest should have a better handle on demographic situations such as this.
Kevin on the other hand is as good as it gets. I will always give him my business when I have issues with my HVAC. And you should too.