My mother has been out of a beta blocker medication for her heart for more than 1 week. We came from Kaiser system back home in California so we never had to deal with clinic type issues. Costco is my mother's pharmacy and they faxed and called in request for refill for her without any answer. The clinic apparently doesn't do prescription refills but failed to notify Costco or my mother of their policy and just ignored the requests. It took my 3 hours yesterday to call to finally speak to a person in charge to get her in ASAP to get her meds filled. She has been on the beta-blocker for over a decade and everywhere else gives her meds with enough refills for one year but apparently they can only do 6months increments. I came in with her for an infection once and it took 4 hours for her to get an simple antibiotics- for something I field diagnosed- The clinic is slow and the front officer staff are rude and clueless. I have half a mind to file a complaint with Nevada Medical Board and is considering filling a mal-practice for allowing her to be out of medication for over a week. Stay away from here. You have been warned.