Purchase dryer, washer and fridge for our rental house. They price matched and got us the color we wanted plus delivered and installed for one low price.
New tenant moves in, the washer is not draining. Call Spencers, they come back and technician wants to charge US $65 just to look at it. Then he says the washer is disgusting because there are clothes INSIDE the washer (well duh, it didn't drain, she tried to get everything out but missed a couple of socks whatever!)
After going back and forth with them and finally getting Spencer's on the phone after we just bought the items a week ago and were the first times being used it turned out it was THEIR fault, as they didn't open the valve or whatever switch they needed to turn for the washer to drain properly.
The guy was a total jerk, and would not admit it was their fault, kept saying the lady living in the house was a slob and the washer had dirty laundry in it (uhhhh, hello? IT'S A WASHER!!!!!). That evening I get a call from them again after I complained about their service. They said the place was mess when they showed up and there was really dirty laundry in the washer.
I explained to them that the new tenant had just moved in the day before they came, so of course there's gonna be a bunch of boxes and stuff all over. Plus the lady was washing the sheets she used to cover furniture for the move (not that is any of their business). I think they were just making excuses for their lazyness and incompetence.
That was the washer. The fridge kept making this horrible noise which they insisted it would go away after a while... it's still pretty loud, but not as loud as when new.
Dryer died (it's the motor) after 17 months. All whirlpool appliances have a 5 year warranty, except this one, so now we have to get a new dryer. Guess where I'm NOT buying it from????