The ambience is great. Too bad they closed the coffee bar. The food and menu is great when the kitchen is running smooth. One of the best places in Phoenix when its good. However, the service has taken a big dive. They need a front of house manager badly. The hostess with the nose ring is extremely rude, but she seems to be the only one who knows what she is doing. Tables are seated without assigned servers. This means waiting 10-20 minutes without drinks or placing food orders. The servers do not know the menu. The servers seem rushed even when the place is empty. The bus boys hover around tables not knowing how to be discrete. The servers do not check in on how you like your food (my last filet was overcooked). The servers no longer ask if you want anything else after your meal (I usually do). They just drop off the check and run away. And the stations are not being stocked. No coffee ready for the brunch crowd last week. All of these problems can be fixed with a good disciplined FOH manager. There are also lots of flies and gnats inside the dining room/kitchen area. That's gross. I will probably give this one more try in a few months hoping things are fixed, but if not then it will lose my business which is too bad because it has been one of the best dining experiences in Phoenix.