I'm so disappointed in this place - I used to come here occasionally for Chinese food, and while the service wasn't amazing, it wasn't terrible either.
However, my recent experience at Kan Bai really left me without words. For an event, we ordered 15 orders of a dish, and specified the time range that we would be picking it up. We even left a deposit of $60 ( the total was $150) the day before. However, when I went to pick it up the next day, they forgot our order, which I would've understood if they seemed apologetic. However, not only did they not apologize, they even suggested that it was my fault for not calling and reminding them the day of. If I already left a deposit at the restaurant the day before, I would expect the restaurant to remember and make the order on time. I asked to cancel the order, because the waitress said it would take 20-30 minutes to make the order, and I was already running late. I thought it was a reasonable request, since the kitchen had not even started making the order yet. However, the waitress made it sound very unreasonable and had a very condescending attitude. Because I was speaking with her in English, I guess she thought I didn't understand Chinese, so she was even talking about me in Chinese with her coworker, right in front of me!
I am so disappointed by the service of this place. While the food may be decent, it doesn't make up for the rude and horrible service.