I've been to lock n load 4 times, each time telling myself to "give it one more chance", my last experience solidified my decision to never go back. It seems every time I go in, there are several people working...okay, standing, behind the counter, some will be helping a customer, some will be talking amongst themselves, but without question none ever acknowledges when a new customer comes in the store. The staff is hit and miss on being knowledgeable about the items in the store as well as in answering questions I've had. The store does have a lot of merchandise, almost too much...it is cluttered and hard to move around if there are more than 4 or 5 people shopping. In addition to not saying, "hello, welcome, screw you...whatever", if everyone is "busy" it takes several minutes for anyone to ask if you've been helped, or to simply say, "sorry for the wait, we'll be right with you". I've stood at the counter to pay for targets and pepper spray for 5 minutes before someone noticed I wanted to check out...the last thing that happened was downright rude however, I was on my way out of town and needed some 380 for range shooting after about 5 minutes of standing at the counter waiting, a young guy was walking past and I was able to get his attention before he went back to BS'ing with the lone female employee. I asked if he had any 380 auto for range shooting, he walked over to the section where they were at looked in for a second our two, pulled out a box of hollow points and said, "nope all we have are hollow points", he set the box down on the counter and told me the price. I asked if there was any chance they had any range ammo in the back. He never said, "let me take a look"...just "this is all we've got". I figured since most small businesses know their competition that he might have an idea of where I could find someone near by that might be able to accommodate my needs. He looked at me with a bit of a smirk and said, "I don't, but that smart phone you've got in your hand will probably be able to help you out".
Had he sent me somewhere else, I would have appreciated the assistance and probably returned. His insulting suggestion has however convinced me I will never return. I probably should be somewhat thankful though, his suggestion led me to a gun shop down the street on Eastern and Warm Springs, where I was greeted in a friendly manner, in a non cluttered store, who actually had what I needed at a good price. I would not recommend this store to anyone that doesn't have a lot of patience or other options