I really hate to do this, because this once was my "Go-to" spot for KBBQ.. it has the best late night price in Vegas for $13.99, and even there regular all day price for $16.99.. I mean really you cannot beat that price!!
But why 1 star?! Why am I updating my raving review about them?! Why am I probably never going to return to my once favorite KBBQ spot?! why you ask.. lemme tell you, it's because a little critter called a COCKROACH crawled its way across our chair we were seated at, and made it's way up against the glass window.. while we were still eating!!
Had to get the attention of the servers that we had an unwelcome guest trying to join us.. and he quickly grabbed two menus to scoop up the critter to have it removed, and tossed it outside.. but I'm sorry my friend, where there is one seen.. there are always more to be found. There is NEVER just ONE COCKROACH.. and this one that was trying to join us was not full grown.. so somewhere are its mommy and daddy COCKROACH and siblings roaming around.
The server apologized.. and we could see the rest of the servers quietly talking about it among themselves at the register. To EXTREME disappointment, no management came to approach us to apologize for the incident that totally ruined our meal and appetite.. I was even about to order another round of brisket, but after that.. I could barely swallow what I was already chewing..
My bf's dad, who works in hand with the health department and the USDA, was NOT HAPPY.. he asked to speak to the manager after they gave us the check.. which nothing was compensated for the horrific experience, and the server he was speaking to was playing dumb like she didn't understand what he was asking.. so he calmly said, "Well, when you do speak to your manager, please let him know everything was really good. The food all tasted great and was good up until the COCKROACH."
To make this story even better.. is that this was my first time having dinner with my boyfriend's parents, it was their first time eating here at Tofu Hut, and it was their first time having KBBQ grill style, oh and it was me that recommended the place :/ I was SOOOOOO embarrassed because I had explained the concept of the restaurant and raved about how good it was, and the parents were even saying on the car ride there that they were excited to have AYCE meats..
My boyfriend's dad was really upset and super disappointed that no type of management came out to apologize and talk to us, there was no sense of urgency, sincerity in the apology, or showing that there would be some kind of action taken.
I originally gave this place 4 stars because I really did love eating here.. DID is key word. I had taken off 1 star for the decor being run down and old and menus being sticky, and the bathroom being nasty.. but after this experience yesterday on 10/07/15... that's something you never forget, and it really does make you sick to see COCKROACH running around while you're eating. And something needs to be done. And to physically see a cockroach run around with my own eyes, while I'm eating in a restaurant is something I would never wish on anyone to experience. I literally almost threw up right there.
So to end this review.. I'm sadden.. and disgusted to say that I will never be returning to Tofu Hut, no matter how good the meat is. It honestly saddens me to give this review and rating, but it's one thing to bitch and complain about terrible tasting food, or shitty service while dining.. but to be accompanied by a COCKROACH while eating raw meat that is being brought out to you is one a whole other kinda level. Oh, and my boyfriend's dad today did make a call to the Health Department.