So disappointed in the customer service. My appointment was for 3pm. I arrived at 2:50. All the other 3pm appointments were taken in at or a few minutes before 3. I was still waiting at 310 until finally the girl at the front desk told me the client requested a hot tool and they have a "say yes" policy. I was a little annoyed, but I said ok. At 3:25 the stylist was only done with half of the hot tool. I told the girl at the front that's not right to do. You can't start something at 3pm when your next appointment is supposed to begin. She asked if I could wait longer. 30 minutes for nothing was long enough. Will not be going here ever again.