4starts because Herald stood by his word on the price of the tire he quoted me prior to me bringing the car in. He even pointed out the flaw of the tire. When I got there the next day, I asked if the price was still the same and he stated, "I keep my word". I appreciate authentic straight forward business and for that I would return to do business again. 5start rating would require me to have been served a few times with the same kind of service.