Never thought I could deal with such incompetent people. Alex seemingly can't hear a question you ask him, Diana the regional has about as much brains as a box of rocks and they didn't even know the difference between a gel topper and waterbed. Goto costco or rc Willey. Much better service, return policy and actual knowledge on the product. Even if the mattress was free I would never shop there again. A 10k loss for them. Thanks costco for showing real quality and value.