So I reached out to them a day before the holiday knowing I would have to wait until after to get my phone fixed. OCD is going crazy and anxiety through the roof because of this cracked phone. I messaged on yelp I got an immediate response that lead to a phone call all in about 10-15 minutes or less. Issac was very nice and professional on the call made the appointment discussed price how things work.
Ok appointment day! Yeah I can't wait!!! OCD is almost at medication level . At about 55 minutes pass my appointment time I reach out for an status update. I quickly got an apology and a response as they were having tech difficulty. Ok I'm feeling better and really anxious. Although my appointment was at 11 and the phone didn't get fixed until after 1pm. I was ok, he offered a free glass protector and the service was completed in like 20 minutes. When someone takes accountability for a mess up I appreciate it. The communication was ongoing all the way until he was walking in the building. I appreciated that. So for this I'm giving the 5 stars. He deserves nothing less .... very professional, responsive , responsible I would definitely recommend!!!!'