I posted a review last week but on visiting for the second time since then, the food and service were the same but the price for lunch was higher than last week by 20%. But here's where it got interesting.
When we asked why were charged $11.99 we were given a stuttered and uncertain reply. First it was "The price is 9.99 per person plus gratuity and tax" (their website says $8.99 but there was a sign posted indicating that prices went up on May 1st. And the tax was a separate line item on the check). When challenged that $9.99 times 2 plus HST does NOT equal $27, then the answer became that he's new and unsure how the system tallies things.
We wanted to confirm the new price of lunch was $9.99. He confirmed. Then we worked it up from there to $22.58, not $27.10. He then printed out the check to reveal the price was $11.99 (again, one week earlier it was $9.99, the new higher price, and $9.99 was the price he just confirmed). So why $11.99? Why were we not able to get a simple answer to that? Why were we told the price was $9.99 when we just asked, only to be billed $11.99, then told "Oh yes, the price is $11.99"?
Something was amiss. I can speculate, but I won't. I really hope that it was a mistake that was clumsily mishandled, but suffice it to say that we felt we were mistreated in the exchange and that leaves a sour taste in our mouths that overrides all else.