Top notch quality customer service. My hubby and I went in with a lot of questions, after we had already done quite a bit of research. The men that helped us were attentive, knowledgeable, and NOT pushy salesmen. We looked at HK, Glock, Sig Saur, and S&W in 9mm, .40, and .45 mainly. We were going next door to rent and try out some guns, but wanted to make sure we knew what we wanted. If the gun we decided on was available for purchase here, we would have bought here!