I was hopeful to give more stars, but was just disappointed with my experience. My wife and I stopped by for a couple cookies while walking around town. I was excited when she mentioned it was fresh out of the oven. While fresh, it was an absolute mess. I could in no way even hold it. I should have been given a spoon because it was SO soft and the chocolate completely melted, that it wasn't even manageable. While the taste was good, I can't even really call it a cookie, mostly just a big mess. (My wife enjoyed her different cookie that was baked normally)