Overall, a bad experience. The staff and service can be described as amateur, at best. We had reservations for six individuals. While we arrived early (one hour before due to a schedule change with an event we attended), we did ask if it was possible to get a table. Rather than attempt to accommodate our request, the staff was rude and unwilling to see if any tables could be arranged to seat us. Accepting that we had reservations, we decided to wait. While waiting, we counted at least a handful of tables that sat, unoccupied for over an hour. When asking at our reservation time time about our table, we were told they were simply waiting for a table to clear. Again, there were empty tables for the one hour we waited. When our table was called, we were take to the empty table we looked at for the past hour. The host did not demonstrate the simple ability to problem solve a relatively easy situation. Moreover, many other parties were waiting for tables; and, the observable annoyance of the clientele was palpable, with several smaller parties leaving to dine elsewhere. This level of service is unacceptable for a restaurant that caters to a higher clientele.
After being seated, the service barely improved. We had to ask repeatedly for a set of silverware for one member in our party. Asked several times to receive a response, "well, I need to find some." Wait, this is a restaurant, right, silverware should be available readily. After another request, we were told she would be right back. Giving credit, she did keep her word, but placed the silverware on the table saying, "I washed these myself." Wait! What! We're did you wash them so quickly? Are there not codes to follow? Similar experiences were observed at other tables, with patrons having to ask repeatedly for items or not receiving their entrees.
Another surprise...when asking for lemonade, told they wet out. What! How can you be out of lemonade? Ordered appetizers and entrees. In a few minutes, waitress returned to say they no longer had tuna for the appetizers. I understand you can run out of items, but say that before. As for the quality of the food...overly salty! Not too impressive for the price paid.
Likely will not return, or will only have lunch on a slow weekday. For a weekend night out, there are many, much higher quality establishments in the Cuyahoga Falls/Akron area.