Where to start... Dr. Condon and her staff are not only highly skilled veterinary professionals they are also compassionate, patient, and honest. I was a first time dog owner, 3 days to be exact when I first walked into Highlands Pet Hospital and, I quote, "this is Bella, what do I do with her". Dr. Condon did the standard puppy exam, and all was good with Bella, until her fecal came back. Tape worms, a simple thing to get rid of but for some reason not for Bella, we tried everything, all the right drugs (I crossed referenced with a Vet who owns 5 pet hospitals in Toronto), all different doses, and the tape worms would just not go away. FOR THREE MONTHS. So basically I was at highlands 2-3x a week, bringing samples in, just coming in for moral support (I was worried sick), little checkups to make sure she wasn't suffering, etc. If Dr. Condon and her staff were anything less than honest and truly caring, they could have charged me every time I walked through that door, and I would have paid because all I wanted was for those worms out of my puppy. BUT THEY DIDN'T and not only did they not constantly charge me, they requested that the drug companies refund my money for tapeworm medicine that was ineffective on Bella (which I received). I will forever be a supporter of Dr. Condon and her practice and I would recommend her to anyone.