My husband and I were referred to East Mesa Animal Hospital 15 years ago when we moved to Arizona and have been loyal patrons since. The offices are not the prettiest and Dr. Kern may not have the "bedside manor" that some people seem to expect but she's a veterinarian, not campaigning for socialite of the year. She is darn good at what she does and certainly would not still be in business after 30+ years if she wasn't. As far as how she treats her staff, they have chosen to work with her for a reason and it is no one else's business !!! Dr. Kern and her staff are there to provide expert medical care and services to animals and that is exactly what they do. We highly recommend them.