This is by far the worst rent a car company I have ever dealt with. Had to cancel my trip the last minute due to a serious illness in my family and since the car war pre paid for they kept the full amount! Crooks! Stay away , even the customer care lady was like " sorry you should of read the terms" . Horrible company , stock with the big guys people , if they keep operating like this I'm sure they won't be around long. I'll stick with enterprise from now on!!