Unfreakin' believable! This is the ONLY NM store that I've ever experienced some customer service from...and good customer service at that! We strolled into the LV boutique, and while I know these folks work for LV, they were very nice. We ended up buying a couple of purses. We then went to look at the Chanel sunglass counter, and the gal was really helpful and nice. We chatted for a bit, specifically about why customer service at the Palo Alto and San Francisco stores is so horrendously bad/non-existent! Haha. Needless to say, great customer service can get you a fat sale. Two pairs of Chanel sunglasses later, and not feeling guilty...Anyhow, thanks Las Vegas NM for redeeming NM!