I go here for my annual check ups and just recently I had gotten tons of tests done and i was so anxious to hear the results because ovarian cancer runs in my family. A lady called me Friday morning to tell me everything was negative and looked great. I was so thrilled to hear that everything was normal. Then, Friday evening I got a voicemail on my phone RIGHT BEFORE THEY CLOSED FOR THE WEEKEND telling me that there was a mistake and that there is something they needed to talk to me about and that they would talk to me on Monday since they were getting ready to close. She even said on the voicemail "have a wonderful weekend!" ALL weekend I was freaking out thinking that I might have something serious. I was a complete mess!
I called back Monday morning to let them know what they did was extremely unprofessional. It turned out my glucose was low.. I was freaking out all weekend for nothing. They could have AT LEAST said on the voicemail that theres nothing to worry about and that we would talk about it on Monday. I understand they couldn't have told me exactly what was going on over a voicemail because of HIPAA regulations. But there's nothing wrong with letting me know to not worry about it all weekend OR they shouldn't have called me 3 minutes before closing. OR HAVE EVEN LEFT ME A VOICEMAIL AT ALL AND JUST WAITED UNTIL MONDAY!
I have been a loyal patient for about two years and unfortunately I will not be returning.