I have had Burn's service over a year and have not had any problem with bugs. However, their ability to coordinate payments with billings is faulty. I set automatic payment for Burns in my checking account. After a few months they were running my credit card (required to set up account with them) and accepting payment from my bank account. They did not, however, credit my account with multiple payments. I made multiple calls without satisfaction or faith in their ability "to do the math", and have since terminated my service with them.
Moral of the story, have your bugs exterminated by someone else.